ONLINE PURCHASES

• Q: HELP! My email has no 'confirmation number' / HELP! I can't find my confirmation email!

  A: The email receipt you received from MissionTix, should have a ticket/ order number listed on it. This is your confirmation number. In the event you can't find that email, contact MissionTix. You can email them at: help@missiontix.com to request a resend of the receipt/confirmation for your Even Better VIP passes. They'll be happy to assist you.

  
  
  

  Q: My friends have regular passes and I have an EVEN BETTER pass, they decided they want to camp with us and hang out in style, how do we make this happen?

  A: Even Better campers can visit the general campground, however the Even Better campsite is restricted for its patrons exclusively. Your friends can hang out with you anywhere outside the Even Better Camp at Legend Valley.

  
  
  

  Q: Can I get group rates?

  A: No group rates are available.

  
  
  

  Q: How about Early Bird Discounts?

  A: Available for a limited time, first come basis.

  
  
  

  Q: Do my kids get discounts?

  A: We are offering 50% off for Kids from ages 4-12, and 3 and under are FREE. Children 13 and up are full price. Please let us know if you are bringing children so we can accommodate space, VIP goodies and games just for them. Early registration is required. This should only take about 3 minutes to register your child. Details will come with registry. Check HERE to register your child

  
  
  

  Q: I bought my ticket off StubHub/ ticket reseller. When will I get my passes?

  A: YOU WON'T. In order for you to receive your VIP package, the original ticket buyer MUST email their confirmation information and name change request to help@missiontix.com from the email address used when he/she created the MissionTix account. At that point, you will check in with the other Even Better VIPs, since your name will be on the list.

  
  
  

  Q: I bought an Even Better Pass, but now I can't go. How do I change the name on the tickets?

  A: The name on the ID MUST match the name on the order at check in. There are no exceptions. If you need to change the name on your tickets, you MUST CONTACT help@missiontix.com by July 1st to make the NAME CHANGE on the ticket. They will be happy to make the name change for you. Please note: You must contact MissionTix from the email address used when you created your MissionTix account.

  
  
  
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GATES

• Q: What time can we enter the venue?

  A: The VIP Check-In will be at a separate Entrance. Stay Tuned for more details.

  
  
  

  Q: The VIP listing includes "Car Camping Permit". Does this mean that if I am tent camping with the VIP package, I can park my car at my tent site?

  A: The answer to your question is YES, you can park next to your car with your purchase of the Even Better VIP package, unless you are Tent-Only camping in which a special parking area is designated for your convenience.

  
  
  

  Q: My friend is driving with me but does not have an EVEN BETTER Pass, can they still camp with me?

  A: If your car or RV is camping in the EVEN BETTER area, EVERYONE in the car must have an EVEN BETTER pass before they are allowed into the festival, NO EXCEPTIONS!

  
  
  

  Q: Will upgrades be available on day of show?

  A: No Upgrades will be available.

  
  
  
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EVEN BETTER RV CAMPING

• Q: May I camp my RV in THE EVEN BETTER area?

  A: Not unless you already have purchased an Even Better RV Pass. EVEN BETTER RV HAS SOLD OUT.

  
  
  

  Q: What happens if I did not purchase an RV VIP pass?

  A: Your RV will not be allowed to park in the EVEN BETTER RV parking. You will end up camping in General Admission RV camp and having to walk to the EVEN BETTER area to hang out. All RV's are required to purchase an RV ticket. Space has already SOLD OUT in VIP camping, so only the General Admission RV pass will be available, and is your only option.

  
  
  

  Q: I have two friends with General Admission tickets that are staying with me in my RV, will this be a problem?

  A: Yes, everyone in the EVEN BETTER area must have an EVEN BETTER pass before they will be allowed to drive with you into the festival. They will not be allowed to camp with you. Please make sure to purchase upgraded passes for them before you get to the festival.

  
  
  

  Q: Are companion cars allowed in the Even Better RV Pass area?

  A: No cars will allowed to park in the RV area due to a limited amount of space, however, all companion vehicles will be able to park in a designated car parking area directly adjacent to RV camp.

  
  
  
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"BETTER YET" CAMPING

• Q: What is Better Yet Camping all about?

  A:  We are offering Glamping in 2012! If you love music festivals, are traveling long distances, and/or prefer not to have the hassle that camping entails, we've got something that is just for you; "Camping without roughing it". Roomy, clean tents will be completely set up and ready to go when you arrive. In addition to the already EVEN BETTER VIP package and amenities, the BETTER YET Camping package for (2) people will also include;
  
  An elegantly decorated 10x13 tent
  Choice of (2) single futons
  or (1) Queen futon
  (2) Pillows, and bedding
  Stadium parking for (1) one passenger vehicle
  Thursday Night Champagne toast,
  And Even Better goodies.
  Plus you can upgrade your lodging to include a small coffee maker, fresh bouquet of flowers and a room fan.
  
  

  
  
  

  Q: If I get this BETTER YET package, can I get it for three or four people per tent?

  A: The BETTER YET CAMPING package is prepared to accommodate two persons per tent and we will be making this shelter quite special. We will not be putting additional bedding in the rooms, however if you decide to bring in a fellow EVEN BETTER VIP pass holder, how they fit in is, well, up to you.

  
  
  
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MISCELLANEOUS

• Q: We noticed several people venturing backstage. Will the VIP passes include backstage passes? Or is there anyway to obtain a backstage pass?

  A: We do not offer backstage passes. The people you saw venturing backstage were more than likely friends and family of the bands playing the All Good Festival. For additional questions, please email vip@allgoodfestival.com

  
  
  
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